PRIVACY POLICY. SOLFIUM MÉXICO, S.A. DE C.V.

 

The personal information provided by you will be used by SOLFIUM MEXICO, S.A. DE C.V. (hereinafter SOLFIUM"), located at Fray Junípero Serra Km 17 int. 1, Col. El Salitre, C.P. 76127, Santiago de Querétaro, QRO, Mexico.

SOLFIUM will collect personal information from you directly. For this purpose, SOLFIUM will process the following data:

Personal identification data; information related to the characteristics of the equipment you purchase from our company; personal contact data; personal tax data and, if applicable, personal patrimonial and/or financial data; We may also collect information related to your cellular device such as coordinates on the real-time geographic location of the device, information related to the use of the monitoring services of the photovoltaic system.

We inform you that for the purposes of this privacy notice SOLFIUM will not process or transmit sensitive personal data to third parties.

The personal data you provide, collected or transferred will be used for the following primary and necessary activities: (1) to identify you; (2) to contact you; (3) to follow up, update and confirm regarding contracted products and services; (4) to provide you with services through Call Center; in case we hire you (5) to provide you with the good and/or service you request, (6) to honor the warranty of your equipment, (7) to keep our records updated in order to be able to answer your inquiries; (8) to evaluate the quality of the services we offer you; (9) respond to your comments or requests for information; (10) register you as an owner of a photovoltaic system; (11) remotely monitor certain technical characteristics of your system; (12) collect technical information from your equipment for diagnostic purposes and performance analysis of potential new services; (13) keep our records and databases up to date;

In case you do not want your personal data to be processed for such purposes, you can request the opposition to the processing of your personal data from this moment to the email address info@solfium.com and in the event that it is appropriate, SOLFIUM will proceed to the final cancellation of your personal data.

Additionally, if you do not object, SOLFIUM will use your personal information to inform you about the launching or changes of new products, to offer you goods or services, promotions and/or offers according to your interests, including sending communications through e-mails, phone calls, short messages and other physical and/or electronic means of communication; send you advertising and communications for marketing purposes, telemarketing among others, evaluate the quality of the services we offer and to carry out reports and research on the use of our products and services.

In case you do not want your personal data to be processed for any or all of the additional purposes, from this moment you can communicate us the above to the e-mail address info@solfium.com.

 

SOLFIUM may transfer without requiring your consent the necessary personal data to the following organizations and for the following purposes:

To Authorities in the cases legally foreseen to comply with legal provisions.

Also, if you do not object SOLFIUM may transfer the necessary personal data to our installation and maintenance service providers so they can contact you to provide the services offered.

To banking institutions to make payments.

In case you do not want your personal data to be transferred for any or all of the above mentioned purposes, from this moment you can communicate us the above to the e-mail address info@solfium.com.

 

You or your legal representative may exercise any of the rights of access, rectification, cancellation or opposition (hereinafter "ARCO Rights"), as well as revoke your consent for the processing of your personal data by sending an email to info@solfium.com. Your request must be made through the ARCO Rights Request Form, which must be requested to the above mentioned email address. For SOLFIUM to be able to follow up on your request, you or your legal representative must correctly prove your identity, for which it is necessary to complete all the fields indicated in the Form and accompany it with a copy of any of the current official identifications indicated therein.

 

For more information about the procedures, requirements and deadlines for the exercise of your ARCO Rights and/or revocation of consent, please contact info@solfium.com.

SOLFIUM will notify you of any changes to its privacy notice through our website: https://www.solfium.com/privacy-policy/, so please review it periodically.

 

We remain at your disposal to provide you with any additional information you may require or, if necessary, to resolve any questions you may have regarding privacy and personal data protection, for which you may contact us by e-mail at info@solfium.com.